Remote Entry Level Customer Support

Remote, USA Full-time Posted 2025-02-21

About the position

The Remote Entry Level Customer Support position at TEKsystems involves responding to inquiries and requests from members in a structured contact center environment. The role focuses on providing information about the client's products and services while ensuring an optimal member experience through effective communication and transaction handling.

Responsibilities
? Respond to inquiries and requests from members and other individuals in a high-volume contact center.
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? Provide information regarding Client's products and services, demonstrating knowledge and active listening.
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? Perform transactions or related functions for various accounts including savings, checking, consumer loans, and credit cards.
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? Advise members on other products and services that may fit their needs to enhance member interaction.

Requirements
? Strong communication skills and active listening abilities.
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? Ability to adapt to multiple systems and engagement methods.
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? Basic knowledge of financial products and services.

Nice-to-haves
? Experience in customer service or support roles.

Benefits
? Medical, dental & vision insurance
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? 401(k) Retirement Plan with pre-tax and Roth options
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? Life Insurance (Voluntary Life & AD&D)
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? Short and long-term disability insurance
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? Health Spending Account (HSA)
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? Transportation benefits
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? Employee Assistance Program
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? Paid Time Off (PTO), Vacation or Sick Leave

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Remote Entry Level Customer Support

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