Network Customer Service Support

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Volt is immediately hiring for Network Customer Service Support in Anaheim, CA (Remote)
Must live in California...
Healthcare Benefits
As a Network Customer Service Support, you will:
? Delivers specific delegated Customer Service tasks assigned by a supervisor.
? Receives requests by email, telephone or via a CRM.
? Documents issues within the CRM using specific guidelines.
? Runs reports and analyzes them to ensure issues are prioritized and resolved based on service
level agreements.
? Research multiple system applications to identify root cause of issue which can be complex in nature.
? Works to resolve issue within own unit or outside unit.
? May require outreach to other internal resources or external resources outside of the company.
? Responds to inquiries from clients, providers and/or other internal or external partners.
? Determines most effective response.
? Position typically requires excellent interpersonal skills, ability to understand and interpret multiple systems setup and output and be able to explain the resolution clearly and concisely to a complex issue and policy provisions.
? Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity.
? Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members.
? Tasks involve a degree of forward planning and anticipation of needs/issues.
? Resolve non-routine issues escalated from more junior team members.
This is a full-time opportunity.
? The ideal candidate will have: Experience in a fast-paced, production environment.
? Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
? Demonstrated ability to handle multiple assignments competently, accurately, and efficiently.
? Ability to write clearly and effectively when communicating with all parties.
Salary: $17.00 - $18.00 per hour
? Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW

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