Remote Financial Call Center Specialist

Join Our Esteemed Team as a Financial Customer Service Specialist - Hybrid Role

We are looking for enthusiastic individuals who possess a strong affinity for customer service and the financial sector to become a part of our dynamic team.

Company Overview

We are a globally acknowledged leader in investment management, committed to cultivating a nurturing and growth-focused atmosphere for our employees. Here, your skills will be acknowledged, your potential will be developed, and your career trajectory will soar. Make a significant impact and embark on a path of growth, fulfillment, and excellence in client relations.

Position Details

Location: Hybrid model (3 days in office, 2 days remote)

City: Scottsdale, AZ

Shift: Monday to Friday, with flexible availability between 8:30 AM and 7:00 PM.

Compensation: $23 per hour

Key Responsibilities
? Deliver outstanding client service by managing inbound calls and acting as the primary contact for clients.
? Address client inquiries, resolve general account issues, and provide digital assistance, including handling escalated matters.
? Exhibit strong interpersonal skills and effective client relationship management.
? Adhere to established protocols to fulfill client requests and perform research for intricate queries.
? Operate autonomously to identify solutions while achieving departmental efficiency metrics.
? Record client and team feedback to contribute to service enhancement initiatives.

Required Skills
? Proven interpersonal and client relationship management abilities.
? Excellent telephone etiquette and communication skills (both oral and written).
? Capability to multitask and effectively utilize various computer systems simultaneously.
? Flexibility to thrive in a fast-paced work environment.

Qualifications
? A minimum of 2 years of customer service experience, ideally within the insurance or financial sectors.
? An undergraduate degree in Business, Finance, Communications, or an equivalent combination of education and experience.

Career Growth Opportunities

This position provides a platform for professional advancement, allowing you to refine your skills and elevate your career within the financial industry.

Company Culture And Values

Our organization emphasizes a culture of support, recognition, and growth, valuing the talents of our employees and committing to their development.

If this opportunity does not align with your career goals, we encourage you to share this with a friend who may be interested.

Employment Type: Contractor

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