TEMPORARY Position - AOG Customer Order Specialist ( 3rd Shift) Contract

Job Description :

Satair is looking for a 3rd Shift Customer Order Specialist to join our Customer Support Team (AOG) in Herndon, Virginia.

Meet the AOG Team :

We offer Aircraft-On-Ground support no matter when and where the aircraft is grounded.

Your Working Environment :

Located just five miles from Washington Dulles International Airport, and 30 miles from the U.S. Capitol, this site serves as our major parts distribution hub in the Americas. The facility is a 24 / 7 fulfillment center, with an Aircraft on Ground (AOG) support desk, and Quality Assurance (QA) operations. To best support our customers, our 20,000-square-foot warehouse features a brand new technology called Autostore, aiming at increasing productivity

Your challenges :

Process customer orders, quotations, initial order receipts, order entry, sourcing, escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.

Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Ensure customer shipping specifications are followed for critical orders and resolve discrepancies working with internal and external customers. Communicate potential urgent situations on critical orders and explore technical solutions.

Your boarding pass :

2+years of customer service experience in a fast-paced environment is required.

Experience in the aviation industry or military support environment is preferred.

An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience

Ability to work 3rd shift / overnight hours 10 : 00pm to 6 : 30am

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus / Satair in America

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A full job description will be provided to candidates whom progress to interview stage or any candidate upon request

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company?s success, reputation and sustainable growth.

Company : Satair USA, Inc.

Employment Type : Agency / Temporary

Experience Level : Professional

Remote Type : On-site

Job Family :

Material Support & services

Job Posting End Date : 06.17.2024

Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

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