Implementation Specialist III - Remote

About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.
A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!
As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

World-Class Benefits That Reflect Our World-Class Culture.

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JOB OVERVIEW

While maintaining the strategic goals set forth by the Implementation & Training Department, the Implementation Specialist III will via voice calls, email, and chat facilitate client education, workflow re-design, and on-site training with new and existing clients, for a successful implementation and go-live.

RESPONSIBILITIES AND DUTIES
? Serve as a training point of contact for designated group of new and existing clients per contract.
? Participate in initial Client Kick-Off Calls, conduct online and in person discovery and trainings, and assist the client in creation of their workflows to correlate with end-user training.
? Analyze facility operations and processes to design the most efficient clinical and/or billing training plan with the utilization of pre-live implementation forms.
? Dependent upon product line, provide onsite and advanced training support utilizing a customized training agenda and curriculum materials. Training support may be virtual, classroom, and/or onsite shadowing as defined in client contracts.
? Uses clinical and/or billing workflow knowledge and independent judgement in software training curriculum and provide basic troubleshooting knowledge.
? Provide education and training to the facility admin team members to support their own team on an ongoing basis and ongoing product maintenance.
? Work with client and/or Project Manager to ensure configuration of database is completed prior to end-user training.
? Provide go-live support to clients.
? Post go-live, assist clinic staff with application and workflow questions, prior to transition to support.
? Complete/Sign Certificate of Training Completion Document and Site Visit report within one week of post implementation, as required.
? Maintain education and on-going learning relative to new releases/versions of the product.
? Contribute and assist with development of client education and departmental training materials.
? Maintain client utilization standard of 80% each week.
? Consistently implement product through education and training resulting in a positive/successful customer implementation experience.
? Organize travel, including booking tickets, securing hotel and rental care accommodations.
? Submit accurate expense reports in a timely manner utilizing the Travel and Entertainment policy, including adhering to the corporate credit card standards.
? Submission of all other client reports within two weeks of go-live.
? Perform Health checks at regular intervals. Can vary by Product.

QUALIFICATIONS
? Bachelor's degree in relevant field, or equivalent work experience.
? 6+ years of relevant work experience, including 2+ years of software implementation experience, clinical, operations and/or financial experience for Rehab Therapy.
? Knowledge of healthcare industry required including thorough understanding of clinical workflows and healthcare operations.
? Understanding of adult learning with the ability to stimulate learner participation and motivation.
? Extensive travel (up to 75% monthly) required as part of normal job duties.

REQUIRED SOFTWARE EXPERIENCE
? Comprehensive knowledge of specialty EMR software products.
? Microsoft Office or similar tool
? Salesforce or other similar tool

DESIRED EXPERIENCE
? Comprehensive knowledge of TherapySource EMR, fka Casamba Clinic and SourceMed
? Clearinghouse experience
? Experience and deep understanding of billing in a outpatient setting and billing workflows.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Colorado Pay Law: If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to Recruiting[redacted]

If you are a CA, CT, CO, IL, MD, NV, RI, WA or NY City resident and this role is available in one of those locales or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to Recruiting[redacted]

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