Entry Level Customer Service Sales (Remote)

Job Summary

Join the dynamic and customer-centric team at American Express as an Entry Level Customer Service Sales Representative! This is a full-time, remote position offering a competitive salary. You will have the flexibility to develop your career in a supportive environment with potential for a flexible schedule, all while working from the comfort of your own home. Enjoy a generous benefits package that includes health and dental insurance, paid training, and paid vacations.

Job Description

As an Entry Level Customer Service Sales Representative at American Express, you will become an integral part of an innovative and customer-focused team. Your role will involve engaging with customers to provide exceptional service and support, handle inquiries, and facilitate sales opportunities. This entry-level role is perfect for individuals with great communication skills and a passion for helping others.

In this position, you will develop a deep understanding of American Express products and services, allowing you to address customer needs accurately and effectively. Your performance will directly influence the customer?s experience and satisfaction, making you a valuable asset to our organization.

Responsibilities:

? Provide responsive and timely customer support through various channels, including phone, email, and chat.

? Assist customers with product inquiries, service requests, and account issues to ensure their satisfaction.

? Identify customer needs and recommend appropriate products and services.

? Facilitate sales opportunities by effectively communicating product benefits and features.

? Collaborate with team members to enhance the overall customer service experience.

? Document customer interactions and transactions accurately.

? Continuously improve product knowledge to stay up-to-date with new offerings and promotions.

Requirements:

? Excellent verbal and written communication skills.

? Strong problem-solving abilities and attention to detail.

? Ability to work independently in a remote setting and manage time efficiently.

? Basic computer skills, including proficiency with Microsoft Office Suite.

? Customer-focused mindset with a dedication to delivering exceptional service.

? Ability to learn and adapt quickly to new information and procedures.

? High school diploma or equivalent.

Benefits

American Express offers a comprehensive benefits package to support the well-being and development of our team members. Benefits include:

? Health and dental insurance.

? Paid training programs to enhance your skills and career growth.

? Paid vacations to maintain a healthy work-life balance.

? Employee discounts on American Express products and services.

? Opportunities for career advancement within the company.

Educational Qualifications

? A high school diploma or equivalent is required to apply for this position.

Experience

? No prior experience is necessary for this entry-level role. However, a background in customer service or sales is advantageous.

Company Overview

American Express is a globally recognized financial services company, renowned for its exceptional customer service and innovative solutions. For decades, we have been empowering our customers by offering reliable products and maintaining a commitment to excellence. At American Express, we believe that our team members are our greatest asset. We foster a culture that embraces diversity, innovation, and growth and encourage our employees to pursue their professional aspirations within the company.

Join the American Express family today and make a meaningful impact by delivering outstanding service to our valued customers while advancing your career in a supportive and dynamic environment. Apply now to become a part of our team!

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