Technical Solutions Consultant

United States, Georgia, Atlanta

Reservations & Cust. Care

05-Jul-2024

Ref #: 25465

How you'll help us Keep Climbing (overview & key responsibilities)

As a vital team member, the Technical Solutions Consultant will lead the Reservations Technology team in designing and delivering technical solutions that support the customer and employee experience. This role serves as a trusted advisor to the division and technology leaders defining and implementing technology solutions that drive business value, manage complexity, and improve performance. They will also partner and work closely with the Reservations Customer Engagement Center leaders to ensure understanding of technical concerns and objectives.

Responsibilities (not Comprehensive)
? Partners with product managers, IT and other stakeholders to gather requirements, translate business needs into technical solutions, and ensure successful delivery of projects
? Leads the design of scalable and high-performance technology solutions. Define the technical vision, strategy, and roadmap in alignment with business and enterprise objectives
? Explores various options for solutions and articulates trade-offs
? Develops detailed proposals including data models, financial analysis, integration timelines, and infrastructure components for technology initiatives
? Identifies and mitigates risks associated with solution implementation, ensuring projects are delivered on time and within budget
? Stays current on emerging technologies, industry trends, and best practices
? Serves as a trusted advisor to product teams, offering technical guidance, strategic insights, and recommendations to maximize the value of the solutions
? Creates solution documentation and guidelines, including standard operating procedures and workflow diagrams.
? Provides training and support to team members on new processes and best practices
? Communicates with stakeholders to ensure alignment on proposed changes or options throughout process
? Partners within department/Division to develop and implement relevant processes and technologies to optimize the organization?s internal operations
? Have a holistic view of options and be able to recommend best approaches and solutions to products, delivery/implementation

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values ? Care, Integrity, Resilience, Servant Leadership, and Teamwork ? every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
? Competitive salary, industry-leading pro?t sharing program, and performance incentives
? 401(k) with generous company contributions up to 9%.
? Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
? Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts.
? Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
? Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
? Domestic and International space-available flight privileges for employees and eligible family members.
? Career development programs to achieve your long-term career goals.
? World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
? Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
? Recognition rewards and awards through the platform Unstoppable Together.
? Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need To Succeed (minimum Qualifications)
? 7+ years of business solutions or related experience
? Ability to manage and perform multiple complex tasks as part of the daily work assignment
? Strong understanding of business processes and experience with business process analysis and optimization
? Experience implementing core solutions, online solutions
? Strong problem-solving skills and ability to navigate complex and ambiguous situations
? Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels
? Ability to build strong relationships across various divisions
? Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio
? Consistently prioritizes safety and security of self, others, and personal data
? Embraces diverse people, thinking, and styles
? Possesses a high school diploma, GED, or high school equivalency
? Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge (preferred Qualifications)
? Candidates for this position may have completion of a BA/BS in Computer Science, IT or a related field
? Experience in the airline industry
? Proven experience (10+ years) working in a similar role, preferably in the software industry or consulting.
? Proficiency in cloud computing platforms (e.g., AWS, Azure, Google Cloud) and familiarity with SaaS solutions.
? Experience working in Agile/Scrum environments and familiarity with Agile methodologies.
? Performance tracking: utilization rate, hourly rates, and over/under management.
? Experience growing, mentoring, and motivating peers

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