Remote Call Center Representative (Nova Scotia)

Employer Industry: Business Process Outsourcing

Why Consider This Job Opportunity
? Competitive starting compensation commensurate with experience
? Regular reviews and raises awarded based on tenure and performance
? Daily, weekly, and monthly incentive programs with prizes including electronics and trips
? Paid time off, paid holidays, and paid training opportunities
? Access to medical, dental, and vision coverage options after 30 days of employment
? Fun and engaging work environment with a casual dress code

What To Expect (Job Responsibilities)
? Handle inbound customer inquiries and troubleshoot basic technical issues
? Assist customers in adding or removing products and services
? Utilize systems and technology for account management tasks
? Identify sales opportunities and apply sales skills to upgrade services
? Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words per minute)
? Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
? Previous experience in customer service or technical support roles
? Strong aptitude for conflict resolution and negotiation
? Ability to thrive in a fast-paced environment with changing circumstances
? Exceptional interpersonal skills and ability to build relationships

#BusinessProcessOutsourcing #CustomerService #TechnicalSupport #CareerGrowth #IncentivePrograms

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