Franchised Front Desk Agent in Fort Myers, FL

Franchised Front Desk Agent - Marriott - Fort Myers, FL - work from home job

Company: Marriott

Job description: Job Number 23153823

Job Category Rooms & Guest Services Operations

Location Luminary Hotel & Co. Autograph Collection, 2200 Edwards Drive, Fort Myers, Florida, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee controls all aspects of the hotel?s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

Luminary Hotel & Co.

Nestled in the heart of Fort Myers lies more than just a hotel - Luminary Hotel & Co. serves as a vibrant hub where countless stories of bright characters come together to enlighten locals and travelers while inspiring them to write new adventures of their own. With 243 inviting rooms and suites, this boutique Autograph Collection hotel boasts a variety of enticing dining options, such as the signature Silver King Ocean Brasserie and Lobby Bar, Beacon Social Drinkery rooftop lounge, Ella Mae's Diner, Oxbow Bar & Grill, Dean Street Coffee Roastery & Retail, and Chips Sports Pub featuring Topgolf Swing Suites. Additionally, guests can enjoy The Workshop culinary theater, state-of-the-art fitness facilities, and a spacious fourth-floor pool area with an event deck offering scenic views of the Caloosahatchee River. Luminary provides 10,000 square feet of flexible indoor and outdoor event space and conveniently neighbors the Caloosa Sound Convention Center and the new Caloosa Sound Amphitheater located along the Caloosahatchee River. True to the spirit of camaraderie found in Fort Myers, our hotel brings people together ? because any story worth telling is better when shared with others. Ready to gather in good company? Apply today!

Job Summary

Front Desk Host is a unique position in which the attendant will be responsible for Front Desk, Bell Services, and Concierge Services. The Host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and most importantly hospitable warm arrival / departure experience.
? *Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test, is required for all candidates offered a position.

JOB REQUIREMENTS

Essential Functions
? Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name.
? Responsible to know all functions to showcase the hotel and the hotel?s unique story to each guest.
? Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines.
? Actively engage guests in and promote hotel loyalty program including new guest program enrollments.
? Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
? Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
? Assist and resolve any guest billing inquiries and/or concerns.
? Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests, preferences, and communication details in accordance with property, company, and brand guidelines.
? Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership.
? Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
? Assist with guest luggage and receive, store, and deliver both luggage and mail.
? Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines.
? Follow scheduled shifts and follow break and lunch requirements.
? Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
? Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
? Develop and maintain positive working relationships with others.
? Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team
? Report any irregular behavior from guests in public areas and or in room.
? Ability to take initiative and handle assignments with limited supervision.
? Follow all hotel policies and procedures as outlined in the team member handbook.
? Maintain cleanliness and order of work area.
? Perform other duties as management requests to service our guests.

Qualification Standards

Education & Experience
? High School diploma or higher
? Previous hospitality experience preferred
? Previous Lightspeed PMS experience preferred
? Excellent customer service skills
? Excellent communication skills, both verbal and written

Other Requirements
? Work on multiple tasks, making appropriate progress towards deadlines.
? Able to work independently, take direction, and provide direction to others.
? Manage differing personalities within the office, the hotel, and the community.
? Maintain the highest degree of confidentiality.
? Ability to work effectively in stressful, high pressure situations.
? Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

This company is an equal opportunity employer.

frnch1

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today?s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative ? in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
Franchised Front Desk Agent - Marriott - Fort Myers, FL - work from home job

Expected salary:

Location: Fort Myers, FL
Franchised Front Desk Agent - Marriott - Fort Myers, FL - work from home job

Job date: Thu, 24 Aug 2023 23:52:36 GMT

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Franchised Front Desk Agent - Marriott - Fort Myers, FL - work from home job

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