Manager-Digital Product Mgmt

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Join the Chat Capabilities team at American Express, where we lead and expand our chat services across U.S. and international markets. Our product serves millions of users each month, and we are committed to optimizing and enhancing our offerings for a diverse range of audiences, including Customer Care Professionals, Card Members, Merchants, Travelers, Corporate Program Administrators, and Prospective Customers.

We are seeking a Manager of Digital Product Management to spearhead the strategy for a segment of our larger chat product. In this role, you will become the Subject Matter Expert on our current capabilities and architecture, driving improvements that enhance the user experience, streamline components, boost stability and performance, and prepare for future scalability. Your ability to quickly grasp product details and user needs will be crucial for the seamless deployment of new functionalities. This role requires strong collaboration, as our products are part of an integrated omni-channel digital service experience managed by multiple product managers. This is a unique opportunity to lead a team at the forefront of digital innovation in a dynamic environment.

If you are passionate about digital innovation and eager to reshape customer experiences, we encourage you to apply. Join us at American Express and help enhance our chat capabilities for users worldwide.

Minimum Qualifications: ? Serve as the product owner for a tech team, prioritizing user stories, removing roadblocks, and managing features to implementation. ? Collaborate with business and technical partners to define and translate business requirements into clear user stories. ? Participate in and occasionally lead Agile ceremonies, fostering a collaborative team environment. ? Coordinate with cross-functional teams to deliver integrated features that align with overall business objectives. ? Ensure product quality through detailed testing and validation of new features. ? Write effective launch communications for new product features. ? Balance work-life effectively, including flexibility for release calls outside standard hours. ? Mentor and develop team members, fostering a culture of growth and continuous improvement. ? Quick learner and self-starter with a proactive attitude. ? Strong Experience in digital product development/management. ? Strong ability to break down high-level business requirements into actionable user stories for the tech team. ? Excellent written, verbal, and presentation skills. ? Strong decision-making and project management capabilities. ? Ability to collaborate effectively with various teams and partners. ? Must be familiar with Agile methodologies and experience leading Agile teams.

Preferred Qualifications: ? Experience with products that feature high-touch front-end user interfaces. ? Knowledge of User Experience (UX), User Interface (UI), and Design principles. ? Strong problem-solving skills with the ability to solve sophisticated issues independently. ? Experience or knowledge of contact centers are a plus but not required.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

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