American Express Virtual Assistant ( Work At Home ) ? Apply Now

Job Summary

American Express is seeking a dedicated and customer-oriented Virtual Assistant to join our work-from-home team. This is a part-time position that offers flexible scheduling opportunities and requires you to work under 4 hours daily. As a Virtual Assistant, you will earn a competitive salary, paid on an hourly basis. This remote position offers a myriad of benefits, including health and dental insurance, paid training, and paid vacations, all tailored to ensure a balanced and rewarding work experience.

Job Description

As an American Express Virtual Assistant, you will play a vital role in providing exceptional customer service and administrative support. Our Virtual Assistants are the backbone of our customer experience, ensuring that American Express cardholders receive prompt and efficient assistance with their queries and account management needs.

You will be part of a dynamic team that values innovative thinking and proactive problem-solving. Your main tasks will include responding to customer inquiries via phone, email, and chat, managing scheduling requests, and handling general administrative duties. You will work closely with other departments to ensure a seamless experience for our customers, helping them enjoy the full benefits of our products and services.

A successful candidate is someone who is self-motivated, has excellent communication skills, and possesses a strong ability to multitask. You will be given the tools and support necessary to thrive in this role from the comfort of your home.

Requirements

? High school diploma or equivalent.

? Excellent written and verbal communication skills.

? Strong organizational and time-management skills.

? Ability to handle multiple tasks simultaneously.

? Proficiency in using computer software and CRM systems.

? Prior experience in customer service is a plus.

? Reliable high-speed internet connection.

Responsibilities

? Respond to customer inquiries promptly and professionally via multiple communication channels.

? Assist cardholders with account management and troubleshooting.

? Coordinate with internal departments to resolve complex customer issues.

? Maintain accurate and detailed records of customer interactions.

? Monitor and prioritize various customer service tasks.

? Provide administrative support to the customer service team.

? Participate in team meetings and training sessions to enhance product knowledge and service skills.

Benefits

? Comprehensive health and dental insurance plans.

? Paid training and professional development opportunities.

? Flexible work schedule to accommodate your lifestyle.

? Generous paid vacation and personal days.

? Employee discounts on American Express products and services.

? Supportive and inclusive work environment.

Educational Qualifications

? Minimum high school diploma or equivalent.

? Additional coursework or certification in customer service is advantageous.

Experience

? Previous experience in a remote customer service role is preferred but not required.

Company Overview

American Express is a global service company known for providing exceptional products, benefits, and experiences to its cardholders. With a history spanning over 160 years, we prioritize innovation, customer satisfaction, and sustainability in everything we do. Our team is diverse, bringing together talented individuals from all walks of life to drive our mission forward. As an American Express employee, you are empowered to reach your full potential and make a genuine impact in the world. Join us and become a part of our legacy of excellence.

If you are ready to take the next step in your career and work with a company that values its employees, we encourage you to apply now for the American Express Virtual Assistant position!

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