Principal Consultant ITIL/ITSM Network Security Operating Model Design

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Job: Principal Consultant ITIL/ITSM Network Security Operating Model Design Remote 10 Week Contracted

Experienced About the opportunity:

We are looking to implement IT service management maturity practices, beginning with the network security team. The consultant will assist in delivering a roadmap and other deliverables for an enhanced network security team operating model based on industry standards. The candidate must have experience in large enterprises and be an expert in ITIL (Information Technology Infrastructure Library / ITSM (Information Technology Service Management) with strong IT Security and IT GRC (Governance, Risk and Compliance) architecture and control design skills. This is a 10-week remote project opportunity.

Primary Duties:

Work with enterprise teams to develop, align and enhance an operational framework including operational standards, roles and responsibilities, service menus, cost models, metric development and a roadmap with the following activities;

Interview customer SMEs inside and outside the job functions

Analyze and evaluate current operating model and business process dataflows and develop target state documentation

Develop the future state operating model based on the identified requirements and create future state workflows to drive the target state network security operating model enhancements and roadmap

Identify a strategy that defines mission / vision defined collaboratively and the roles & responsibilities (RACI) for the new model that is aligned to industry leading practices

Develop a network security operating model roadmap as a blueprint for enhancing and evolving the network security operating model to include but not limited to;

Service Catalog Management

Service Level Management

Capacity Management

Demand Management

Availability Management

Supplier Management

Service Design & Transition

Continuous Improvement

Service Reporting and Measurement, including MVP dashboards in ServiceNow to provide service reporting & measurement

Knowledge Management

Incident Management

Event Management

Required Skills:

3 5 years experience with ITIL v4 and ITSM for end-to-end processes

Hands on experience developing robust enterprise level operationalization frameworks

Hands-on experience applying ITIL framework to IT Security operations

Experience in agile and product-based agile frameworks including DevOps processes

Ability to incorporate industry standards into operationalization framework

Experience developing RACI models

Experience developing Operations Service Menus

Ability to develop cost models aligned to service menus

Ability to develop metrics aligned to SLAs/SLOs and KPIs

Experience designing continuous improvement feedback process controls

Experience automating tasks especially in a demand intake capacity

Ability to align IT security goals with IT and business goals

IT and / or IT Security Process engineering experience

Experience translating business objectives to implementation priorities

Experience with ServiceNow for implementation of ITSM processes for enterprise business functions

ITIL Certification

Excellent analytical skills

Ability to leverage existing documentation

Collaborative team worker both in person and virtually using MS Teams or similar

Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint

Ability to work as liaison between business and information security / information technology

Flexibility to accommodate working across different time zones

Excellent interpersonal communication skills with strong spoken and written English

Business outcomes mindset

Solid balance of strategic thinking with detail orientation

Self-starter, ability to take initiative

Project management and organizational skills with attention to detail

Preferred Skills:

Hands on experience applying ITIL and ITSM frameworks to business cybersecurity operations.

Experience with data mapping and data governance for resource & demand management and forecasting functions for enterprise operations

Required Education

Bachelor's degree (BA/BS) from four-year college or university; or equivalent training, education, and work experience.

Cybersecurity certifications such as CISSP, CISM, etc.

Principal Consultant ITIL/ITSM Network Security Operating Model Design

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