Customer Service Representative - Remote in CST OR EST

If you are located within Central OR Eastern Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
At UnitedHealthcare, we?re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life?s best work.SM
This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 6:55am ? 3:25pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.
We offer 4-6 weeks of training. The hours during training will be 8am to 4:30pm CST, Monday - Friday.

All Telecommuters will be required to adhere to UnitedHealth Group?s Telecommuter Policy.

Primary Responsibilities:

Provide an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs; inquiries may include:

Handling incoming calls on the UHC Rewards Program.
Identifying and communicating technical troubleshooting steps for activity trackers and the UHC App and MyUHC .com website.
Answer questions on program earnings and points.
Educate customers about program benefits and changes
Respond to customers in a compassionate, polite, and courteous manner, especially in stressful situations when there is a need to communicate information that the customer may not want to hear
Assist customers in navigating unitedhealthcaremotion.com and other activity tracker apps

Consistently meet established productivity, schedule adherence, and quality standards

You?ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age or older
Minimum of 2+ years of combined education, work and/or volunteer experience.
Ability to work our normal business hours of 6:55am ? 3:25pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

Customer Service, call center experience
Experience with technical troubleshooting
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Telecommuting Requirements:

Reside within Central OR Eastern Time Zone
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Connecticut, New Jersey, New York or Rhode Island Residents Only: The hourly range for Connecticut, New Jersey, New York or Rhode Island residents is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you?ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone?of every race, gender, sexuality, age, location, and income?deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes ? an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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