Customer Support Specialist

The medical system is failing the 65% of adults in the US suffering from chronic disease.

People are becoming more health-conscious, and a new era of holistic healthcare, driven by educated consumers, is emerging.

There are already more than 1 million people in the US providing holistic care, like acupuncturists, chiropractors, massage therapists, nutritionists - and dozens more - and they offer tremendous value, most of which is untapped.

Many still see these therapies as 'alternative,' but we have conviction that with better tech and UX for both consumers and practitioners, holistic care will be recognized as a more effective model of healthcare, and we can revolutionize what we as a society deem 'primary medicine.'

Heal.me is a marketplace and SaaS booking platform for holistic practitioners, and our plan is to become the operating system for holistic healthcare. More than 4,000 practitioners are offering services on the platform today, and we've raised more than $3M from early... investors in Calm, HeadSpace, Uber, and MindBody.

We're looking for our next cutomer service representative to join our customer success team and help support our growing community of holistic practitioners. The role consists of responding to tickets, tracking client payments, hosting live onboarding and support calls over Zoom, and a number of random tasks that come up working at a startup. It's a blend of customer service and customer success.

The right person is a self-starter who speaks the language of wellness and has a proven track record of CS success.

This position is a contractor position.

Heal.me is not a woke company. We're a team of people dedicated to winning. Our top KPI is the # of bookings through our platform - and growing that number is our sole focus. While there are many other worthy causes, we see that it is our moral imperative to not be distracted from this one.

Heal.me is not a digital-namad/casual lifestyle company. We're a team of people inspired to make a big impact in the world, with the understanding that hard work and sacrifice are part of the journey.

Starting Salary: $32-36K US

Requirements:

Minimum 2 years CS experience

Growth mindset

Passion for wellness and mission alignment

Sharp communication skills

Autonomous, self-starter with a figure-it-out attitude

Team player

Benefits: $300/mo wellness care 3x/week team breathwork Holidays 15 days PTO Stock Options

Heal.me focuses on Personal Health and Health and Wellness. Their company has offices in Austin and Remote. They have a small team that's between 11-50 employees.

You can view their website at https://heal.me or find them on Twitter, Facebook, and LinkedIn

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