Virtual Customer Service Representative

What you will do
? Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
? Assisting with website or application related issues in regards to accessing their benefits.
? Answering questions regarding products or services the customer may have.
? Assisting the customer with enrolling in their benefits plan through their employer.
? ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
? Transferring data from documents into the client's system.
? Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
? Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.

To qualify
? You must have a high school diploma or equivalent.
? At least 1 year of call center experience OR 2 years of customer service experience
? Must have strong computer navigation and organizational skills.
? e will pay you to complete online training, but you must commit to attending 100%, no missed time
? Be able to complete and pass a background check

TECHNICAL REQUIREMENTS
? Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
? Operation system: Windows 10
? Mac Computers are not compatible.
? Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)
? RAM: 8GB or better
? Hard Drive: 256 SSD or better
? All peripherals must be wired
? Must have reliable high-speed internet
? 20MB download minimum
? 10MB upload minimum
? SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
? For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
? We do require that you have an active, functioning webcam for training and meetings.
? A second monitor/screen is required.

The Details
? The pay rate once you reach production is $17 per hour
? This is a Full-Time position, part time hours are not available
? Training is paid at $15.25 an hour
? Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
? This is a fully remote position, 100% work from home

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? On-the-job training
? Paid time off
? Referral program
? Vision insurance
? Work from home

Experience level:
? 1 year

Shift:
? 8 hour shift

Work setting:
? Remote

Work Location: Remote

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