Customer Service Representative (remote)

Summary:

LHH Recruitment Solutions is seeking a B2B Customer Service Specialist who will play a pivotal role in maintaining strong relationships with business-to-business clients for a manufacturing company. You will be responsible for delivering world-class customer service, addressing inquiries, resolving issues, and ensuring overall client satisfaction. This role requires a deep understanding... of B2B dynamics, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities: ? Product Knowledge: ? Develop a comprehensive understanding of our products or services and their application in the B2B context. ? Provide product knowledge and expertise to clients, assisting them in making informed decisions. ? Issue Resolution: ? Promptly address and resolve client concerns, ensuring timely and satisfactory solutions. ? Collaborate with cross-functional teams to resolve complex issues and escalate as needed. ? Order Management: ? Process B2B client orders accurately and efficiently, ensuring on-time delivery. ? Coordinate order logistics and maintain detailed records of transactions. ? Communication: ? Communicate with clients via phone, email, and other channels in a professional and courteous manner. ? Keep clients informed of order status, product updates, and relevant information. ? Feedback Collection: ? Actively seek feedback from clients to identify opportunities for improvement. ? Share client insights and feedback with internal teams to enhance our products and services. ? Documentation and Reporting: ? Maintain accurate and organized records of client interactions and transactions. ? Generate reports on B2B customer service performance and present findings to management.

Qualifications: ? Minimum of 2 years of experience in a B2B customer service or client relations role. ? Proven track record of successfully managing B2B client relationships and exceeding customer satisfaction targets. ? Strong communication skills, both written and verbal, with the ability to communicate effectively with diverse clients and internal teams. ? Exceptional problem-solving skills and the ability to work collaboratively in a fast-paced environment. ? Ability to work effectively in a remote environment

Details:
? Employment type: Contract
? Compensation: $18-22/hr
? Work hours: 8:00 am ? 5:00 pm

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $18.00 to $22.00 per hour

Search managed by: Jordan VanBeek

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements

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