Training Delivery Specialist - YouTube Marketing

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At Google Operations Center we help Google users and customers solve problems and achieve their goals?all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us...

As a Training Delivery Specialist, you will be responsible for providing coaching, training, and mentoring for your team, and provide domain expertise on client specified processes and products. You will coordinate and oversee internal and external training operations and promote a team-orientated, improvement focused environment. This position will establish and manage relationships between key internal customers, clients, and other stakeholders and own all end-to-end product knowledge management.

Position Responsibilities
? Deliver product and process training including onboarding, refresher training, and regular PKTs (product knowledge tests)
? Conduct floor refresher training as when necessary aligned with the TNI across all MarTech workflows
? Knowledge capture & transfer during expansion and new product launches
? Identify relevant training needs for individuals and workflows in consultation with departmental heads, including assessment methods and measurement systems available
? Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization /leadership as appropriate
? Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales
? Develop self, and retain knowledge in relevant fields always
? Interact with training vendors and attend related training conferences and seminars
? Ensure that the current knowledge is updated regularly through huddles, monitoring, etc
? Implement accurate and detailed project plans that align to the business cycle and use good judgment when in contact with sensitive and highly confidential information

Minimum Qualifications
? 5+ years of experience in media activation, ad operations, or a similar role
? Strong experience in Campaign Implementation and Optimization strategies across various channels (e.g. Search, Display, Video, social etc.)
? Strong Troubleshooting and problem solving skills
? Excellent Presentation skills with strong verbal and written English language skills
? Strong understanding of digital media platforms such as Google, Meta, LinkedIn and ad serving technologies such as Double-click
? Proficient in media analytics tools such as Google Analytics and Tag Manager

Preferred Qualifications
? Hands-on with Marketing Automation and Email Marketing tools such MailChimp, HubSpot, Marketo etc, preferably with certification on any of these tools
? Practical experience on HTML, CSS, Front Development tools such as React, Angular etc
? Certificate in Instructional Design
? Demonstrated understanding of knowledge management principles
? Experience leading large projects, multiple teams, and complex systems

Benefits
? We support you with competitive wages and comprehensive health care including medical and dental coverage.
? We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums.
? We support your teams with free daily lunch, fully stocked micro-kitchens, culture clubs and employee resource groups that let you share what you care about.

At Google Operations Center, we don't just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know

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