3rd Shift: IBM Operational Support Analyst - Power10/iSeries/AS400

Support is needed on 3rd shift, which is 10 PM - 6 AM. Please apply ASAP if interested in working 3rd shift consistently. Thank you!

Odyssey is supporting a large, enterprise migration and is building a team of 8-10 Operational Support Analysts to join on a six-month+ contract basis. The role will most likely extend longer term and is fully remote from anywhere in the United States. Please see below - recent 3+ years of experience supporting IBM iSeries systems is required.
? 3+ years of IBM iSeries operational or system administration experience
? Monitor software usage to identify obsolete IBM licensed operating system and LPP software.
? Backup all operating system and third-party system software libraries per the established processes.
? Monitor backup submission, startup, and processing.
? Confirm backups have been completed successfully.
? Respond to system alerts and critical errors using standard automation, monitoring, and incident management tools.
? Open incident tickets... in the ServiceNow ITSM tool when critical events are identified.
? Provide first-level support and analysis for system error and exception messages as detected by automation and system monitoring facilities.
? Escalate and follow up on Hardware, Application, and Operating System errors, and exception messages as detected by automation following the incident management processes.
? Provide first-level resolution and/or escalate incidents and request tickets generated by automation.
? Monitor replication functions to ensure replicated objects remain synchronized between systems.
? Administer virtual tape management technology hardware and software.
? Provide automated message response to common messages that require a response.
? Perform system recycles (shutdown / IPL procedures) for Non-Production systems where appropriate as part of the backup process

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