Virtual Call Center Representative (Employee Benefits)

Are you looking to join a dynamic and growing team from the comfort of your own home? We are a well-established provider of outsourced Employee Benefits solutions, serving multinational and local companies for over 20 years. We manage benefits operations for approximately 30,000 employees and their dependents across the United States, and we?re looking for enthusiastic individuals to help us... provide exceptional service.

Why Join Us?
? Work from Home: Enjoy the flexibility of working in a fully virtual call center.
? Impactful Work: Help employees understand and navigate their benefits, improving their overall experience.
? Growth Opportunities: Start as a Benefits Service Representative and grow your career with ongoing training and mentorship.

What You?ll Do: As part of our team, you?ll play a key role in ensuring employee satisfaction by:
? Responding to employee inquiries by phone and email regarding benefits, eligibility, claims, and enrollment issues.
? Providing clear and friendly explanations of benefits, particularly to employees who are new to the U.S.
? Processing changes in our online enrollment system.
? Maintaining detailed and accurate records of all interactions.
? Communicating with professionalism, patience, and a positive attitude.

Key Responsibilities: ? Working Hours: 8 a.m. to 5 p.m., Monday ? Friday. ? Environment: Work from home in a virtual call center setting.

What We?re Looking For:
? Proven experience in a fast-paced customer care environment.
? Ability to stay calm and professional in all situations.
? Experience handling a high volume of phone calls.
? Strong written and verbal communication skills.
? Excellent interpersonal skills with a collaborative, team-oriented approach.
? Detail-oriented, with the ability to multitask effectively.
? Proficient in Excel, MS Teams, and other web-based applications.

Training & Development: You?ll receive personalized training on various benefit plans and ongoing mentorship from a dedicated benefits desk champion. In team meetings, you?ll review calls to ensure continuous improvement.

Compensation:
? Pay: Starting at $15.00 per hour, with room for growth based on experience.

Virtual Office Requirements: ? Workspace: A quiet, dedicated space to maintain focus and separate work from home life is required. ? Connectivity: Reliable high-speed internet is essential. ? Equipment: Full-time employees receive a company-provided laptop and headset. Seasonal employees must bring their own device, but we will provide access to our virtual desktop environment.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: No more than 30 per week

Benefits:
? Work from home

Experience:
? Customer service: 1 year (Required)

Language:
? Spanish (Preferred)

Location:
? Orlando, FL (Required)

Work Location: Remote

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